Customer Support Representative

No tax experience required! Support TurboTax customers by guiding them through the software, answering account questions, and helping them find prior returns. You will assist customers via various support channels including phone support with video chat capability and traditional chat support. If you love working from home and enjoy real human connection, this role might be perfect for you! This is a temporary role and a great way to boost your resume while earning extra income. No experience is required; educational courses will be provided. You will also get priority consideration for your next contract at Working Solutions when you join and work through Tax Day! Work from Home: Ditch the commute and enjoy the comfort of home. Flexible Hours: Set your own schedule and work when it's convenient for you. This program is open 7 days a week. Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. Supportive Environment: We’re here to help every step of the way!

Earnings Potential

Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) plus $0.04 per minute incentives. Contractors on this program who meet or exceed key metrics earn, on average, the equivalent of $20/hour plus an additional $3-$10/hour during peak week (April 6th-15th).

Schedule

This seasonal contract runs through April 15th, 2027 (Tax Day). Flexible schedule opportunities - you choose your hours! Program is open every day, 7am to 11pm CST.

Skills Needed

• Sincere desire to assist the customer
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apples' Boot Camp utility.
• A webcam (built-in or external is accepeted)*Full PC requirements

Important Information

• We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.
• Contractors must also successfully pass a criminal background check.
• Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Location: United States (Telecommute). Job Type: Call Center Customer Service; Finance/Accounting Software; Live Chat; Tech Support.