Customer Support Representative

Job Title: Customer Support Representative II

Duration: 24 months

Location: Johnston, IA

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.

JOB DESCRIPTION

PRIMARY RESPONSIBILITIES & DUTIES:

The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.

Common calls include:

· General product questions, availability, compatibility

· Residential and Commercial Turf, and Golf product issues/complaints

· Warranty registration, and extended warranty coverage

· Out of warranty assistance

· Parts and publications lookups

· Loyalty Rewards programs

REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:

· Skills in interpersonal communications, negotiation, and conflict resolution.

· Excellent written and verbal communication skills

· 6+ months experience with customer service/support experience.

· Proficiency with Microsoft Office products

· High comfort level and experience with consumer software applications.

· Strong computer, research and troubleshooting skills.

· Ability to work support hours and occasional holidays to support the business.

DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:

· Knowledge of agriculture, turf (mowers) and utility vehicles.

· Prior work experience in Agriculture or Technology dealer channels. xzgxqkn

· Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.

BENEFITS:

Medical, dental, vision, life, disability, EAP, and 401(k).

The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.