- Place and receive phone calls on behalf of customers to complete tasks including reservations and vendor confirmations.
- Engage with businesses and service providers to gather information and fulfill requests professionally.
- Navigate phone menus and call centers to reach appropriate contacts for each task.
- Document outcomes and important details for every call interaction with accuracy.
- Handle a high volume of short, consecutive calls addressing various customer needs.
- Collaborate with other remote professionals to ensure a consistent customer service experience.
Requirements
- Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
- Fluent, neutral, and clear spoken English with strong improvisational skills for US-based interactions.
- Confidence in making outbound calls and navigating automated phone systems.
- Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
- Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
- Proven ability to work autonomously and manage multiple consecutive tasks.
Customer Support Representative | $28/hr Remote in workfromhome at Unknown Company
- Typical pay
- $42,000–$55,245
For context, most customer service representatives earn between $42,000–$55,245 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.