Assisting customers with inquiries related to accounting software, the full-time Associate Customer Support Technician will provide efficient support via phone, email, and chat in a remote setting. Key responsibilities Respond to customer inquiries regarding accounting software applications through various communication channels Triage and troubleshoot customer problems to document and resolve issues effectively Communicate and escalate unresolved issues to appropriate support levels as necessary Required qualifications 1+ years of customer service experience Experience with accounting software or traditional accounting processes Proficiency in using technology and Microsoft applications Strong written and verbal communication skills Experience in a fast-paced B2B or technology environment is a plus
Customer Support in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.