Providing exceptional customer support, the full-time Customer Support Operations Generalist will process applications and invoices, resolve account issues, and answer inquiries related to energy programs while working remotely. Key responsibilities Communicates with corporate personnel and external customers, responding to correspondence across various channels Compiles and reviews orders involving billing program or service issues and corrects business process exceptions Processes written customer correspondence and follows up in a timely manner to ensure customer satisfaction Required qualifications One or more years of experience researching, analyzing, and interpreting complex customer data Proficiency with Microsoft Excel, Outlook, and SharePoint Ability to lift up to 25 lbs and operate basic office equipment Experience with CARE and Income Qualified programs is preferred Strong analytical skills to assess, research, and make sound decisions