To support the development and execution of a customer support strategy, the full-time Customer Support Lead will manage day-to-day support operations, build the support infrastructure, and create self-service resources while working remotely. Key responsibilities: Own day-to-day support as the primary contact for financial institutions, managing tickets and escalations in compliance with company policies Build and iterate on the customer support infrastructure, including the ticketing system and knowledge base Guide onboarding for financial institutions and their representatives, ensuring a smooth transition to using the platform Required qualifications: Proven experience in customer support or a related customer-facing role, preferably in financial services or fintech Demonstrated ability to manage customer inquiries, troubleshoot issues, and resolve escalations Experience with ticketing platforms (e.g., Zendesk) and CRMs (e.g., HubSpot) Hands-on experience with customer onboarding and account setup processes Strong organizational skills and the ability to manage multiple priorities effectively
Customer Support Lead in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.