Seeking a Customer Support Lead, the full-time remote position will mentor a team of support agents, handle customer escalations, and collaborate with management to enhance support processes and training. Key responsibilities Mentor and coach support agents to ensure efficient handling of tickets, calls, and chats Provide backup support during peak times and serve as an escalation point for complex issues Collaborate with the Customer Support Manager to identify training needs and improve team performance Required qualifications High school diploma with at least 2 years of relevant Customer Support experience in a SaaS or software company Experience with school communication tools or integration tools is a plus Prior experience in a managerial or lead role Ability to prioritize tasks in a fast-paced environment Alignment with the company's values and mission to improve student communication
Customer Support Lead in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.