MAP SSG is seeking a Customer Support Lead for its consumer health platform, building member-support from the ground up. This high-agency role partners with Product, Engineering and clinical teams to shape the support function as the company prepares to launch.
You will own tooling, playbooks and workflows, configure Intercom, and design AI-assisted deflection while maintaining warm, clear member communications. Remote work across the United States is supported with a base salary and equity.
#J-18808-LjbffrCustomer Support Lead - Build & Scale Health Platform, Remote in workfromhome at Unknown Company
- Typical pay
- $37,830–$58,550
For context, most customer service representatives earn between $37,830–$58,550 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.