To gather insights on customer support workflows, experienced customer support professionals will participate in a 30-minute remote contract interview focused on their daily routines and technology usage. Key responsibilities Walk through daily customer support workflow and ticket management routine Describe the technology stack and software tools used to resolve customer issues Detail specific bottlenecks or friction points in the current support process Required qualifications Active professional in a customer support or customer success role Hands-on experience using standard helpdesk or ticketing software Comfortable participating in a 30-minute virtual video interview Able to articulate workflow challenges and operational processes clearly