Help customers fully resolve issues in their apps, from fixing bugs to advising on architecture and integrations. Update the platform or AI agent whenever you fix a customer app to prevent future issues. Maintain knowledge bases and build automations to handle hundreds of customers a day. What skills will you have: Strong TypeScript and React background with modern web app fundamentals. Proven ability to debug production issues using logs, traces, and minimal test cases. Excellent written communication and experience in customer-facing roles. What’s Hercules’ stack: Technologies include TypeScript, React, Postgres, Redis, Clickhouse, and more. Clouds include Cloudflare and AWS; AI models from OpenAI, Anthropic, and Google. What are Hercules’ benefits: Unlimited AI token budget and take-what-you-need vacation policy. Healthcare, vision, and dental coverage, plus daily meals in the office. Hercules Hercules uses AI agents to help non-technical customers build and scale apps. We are a remote-first team that values shipping fast, excellence, and hunger, and we care deeply about customer success. #J-18808-Ljbffr
Customer Support Engineer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.