As a full-time remote Customer Support Engineer specializing in Windows and Active Directory, the Tier 2 Engineer will manage high-complexity technical escalations, providing expert troubleshooting and communication to executive-level stakeholders while supporting enterprise customers' IT infrastructure. Key responsibilities: Serve as a senior technical point of contact for executive and VIP stakeholders during high-pressure incidents Manage complex customer relationships by providing technical guidance and ensuring issues are addressed at a business-impact level Conduct evidence-based troubleshooting for Windows and Active Directory integration challenges, ensuring robust solutions Required qualifications: 7+ years of experience in a technical, customer-facing SaaS environment, with 2-3+ years handling mission-critical technical escalations Deep proficiency in Windows and Active Directory, including advanced diagnostic tools Proven ability to communicate complex technical issues to non-technical stakeholders Experience with evidence-based troubleshooting methodologies Strong mentorship skills, with a focus on documenting complex workflows for team knowledge sharing
Customer Support Engineer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.