Customer Support Engineer

Job Description:

• The successful candidate will serve as the link between the plant and the manufacturing facility.
• The candidate will also be required to re-verify parts within the computer system.
• Candidate should be computer literate and familiar with Excel, Word, and email.
• This person should be highly organized and have superior communication skills as he/she will interface with customers.

Responsibilities:

• Perform a good first level analysis of non-conformances.
• Verify all suspect product and maintain product test equipment.
• Be the communication link between Customer Plant and Client.
• CSE will reside at customer facility.
• Expedite non-confirming material back to Client same day.
• Input data into Incident Reporting System (IRS).
• Provide technical support and system understanding.
• Conduct/coordinate initial 24 hour containment.
• Where required, coordinate additional containment.
• Be an integral part of the response teams.
• Write a weekly trip report.
• Monitor/negotiate Global Customer Base Return Parts Per Million (PPM) rates.
• Provide/coordinate special event activity.
• Develop customer relationships in the plant to improve the product and maintain or increase the business.

Requirements:

• 6-10 years of related work experience.
• 10+ years of related work experience.

Education:

• College degree with a major in Engineering.
• Training in computer applications.

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.