Customer Support/Customer Success ManagerAustin's coolest 3D printing start-up, re:3D (re3d.org) is seeking a multi-talented Customer Support/Customer Success manager. As the User Experience Lead you must have a love for 3D printing and community interaction. You will be responsible for replying to customer issues in a timely manner using Zendesk, taking low volume customer calls, and bi-monthly reporting to the engineering team.
You'll work to create proactive solutions for customer success such as maintaining/creating content for our forum, updating/consolidating documentation, and brainstorming new and creative ways of supporting our community. You will also be willing to travel to give training and complete on-site repairs for our customers.ResponsibilitiesReply to customer issues using ZendeskTake low volume customer callsBi-monthly reporting to the engineering teamMaintain/create content for the forumUpdate/consolidate documentationBrainstorm new and creative ways of supporting the communityTravel to give training and complete on-site repairs for customersQualificationsAt least 2 years of experience with 3D printing and a general love for additive manufacturing2+ years of experience in customer supportExperience creating or maintaining community forumsDemonstrated attention to detail and ability to craft clear, concise emails to support customersStrong technical/engineering/science background and able to provide writing samples if selected for an interviewAbility to travel up to 2-3 times a monthA flexible attitude and the capability to work under pressureGood communication; can identify customer trends and work with engineering and other departments to create new proactive solutionsLoves people, building community, and problem-solving!Provide 2-3 referencesCan self-educate and communicate clearlyWilling to learn, and to teach us a few thingsHas an interest in expanding 3D printing knowledgeAble to work from our Austin officeBonusExperience creating documentationExperience using Zendesk as a customer support platformEmployment TermsType: Full-TimeCompensation: Negotiable
CUSTOMER SUPPORT/CUSTOMER SUCCESS MANAGER in austin at Unknown Company
This position is listed as full time and onsite.