Respond to customer inquiries via phone, email, WhatsApp, WeChat, and Instagram.Assist with court bookings, memberships, pricing, and billing questions, updating reservations in Podplay.Document interactions and process routine refunds within approved guidelines.Monitor court availability and proactively reach out to customers to promote open slots.Create polls and follow up on abandoned bookings to encourage participation.Share information about memberships, coaching, and leagues without hard selling.Administrative & Remote Facility Operations:Maintain booking calendars and coordinate partner program schedules.Track supplies and equipment inventory and coordinate replenishment with on-site staff.Keep Excel trackers updated and escalate maintenance or safety concerns as needed.A-KFIT supports a US-based indoor badminton and pickleball club, focusing on customer experience and facility operations.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
The team values proactive customer engagement, remote work, and coordination with on-site staff to keep the club running smoothly. xmvmafu
Remote working/work at home options are available for this role.
Customer Support Coordinator - Work From Home in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.