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Customer Support Consultant

workfromhome • Posted 4 days ago
Remote Contract Office and Administrative Support Occupations

Working remotely, the full-time Customer Support Consultant will provide implementation and advisory services to PRISM users outside of the continental United States, focusing on requirements analysis, system configuration, and post-implementation support while ensuring client satisfaction and project goals are met. Key Responsibilities Conduct requirements analysis, business process analysis, and system configuration for clients Deliver high-quality advisory and support services to government contractors to drive successful operation of Unison's product suite Engage with senior client leadership to define project goals and manage issues and risks effectively Required Qualifications Ability to work 1pm to 10pm ET Prior consulting or training experience, preferably with a top consulting firm Proficient in Microsoft Excel, PowerPoint, and Word BA or BS degree in a related field or equivalent experience Business experience in government contractor functions such as proposal management or procurement is preferable

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