Leading the resolution of complex customer support issues, the full-time Customer Support Consultant will manage end-to-end ticket resolution, provide Tier 2 and Tier 3 application support, and mentor team members while working remotely. Key responsibilities Own end-to-end resolution of moderately to highly complex customer support tickets across the product portfolio Build trusted relationships with customers, providing updates and communicating resolutions as their primary support contact Mentor Customer Support Specialists and contribute to knowledge base articles and internal documentation Required qualifications 4+ years of customer-facing technical or software support experience, preferably in a SaaS or enterprise software environment Working knowledge of SQL and foundational networking and security concepts Familiarity with cloud-hosted application environments and architecture Experience with support tooling like Zendesk and JIRA Demonstrated ability to apply AI tools to support work and mentor newer consultants
Customer Support Consultant in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.