Customer Support Complaints & Escalations Advocate (Fully Remote)

• Resolve escalated customer complaints per policy and regulatory requirements.
• Support frontline teams to improve first-point resolution.

You Will:

• Manage multiple cases and identify complaint trends.
• Partner with leadership to meet SLAs and quality goals.

You Have:

• 2-3 years customer service with escalations experience.
• FCA-regulated financial services background.
• Strong communication and analytical skills.

Block

Block is a technology company that builds products to increase access to the global economy, with brands like Square, Cash App, and Afterpay. It is a large publicly traded company that values inclusion and economic empowerment across all teams.