Providing essential support to Medicare Advantage broker partners, the full-time Agent Support Associate will manage inquiries, assist with enrollment processes, and resolve post-enrollment issues while working remotely in a fast-paced environment. Key responsibilities Respond to broker inquiries through calls and messages regarding plans, benefits, and processes Assist brokers with application submissions, status checks, and enrollment questions to ensure a smooth experience Resolve post-enrollment issues, including eligibility questions and plan changes, while collaborating with internal teams Required qualifications Bachelor's degree or equivalent experience in healthcare or a related field 2+ years of customer service or support experience Strong attention to detail and a mindset for accuracy and continuous improvement Ability to balance multiple priorities and adapt in a dynamic environment Excellent verbal and written communication skills