To support a growing customer base, the full-time Associate, Customer & Product Support will deliver exceptional customer service, troubleshoot technical issues, and collaborate with product and engineering teams to enhance user experience, all while working remotely from Canada. Key responsibilities Act as the first line of defense for customer inquiries, guiding users through features and resolving technical challenges Investigate and troubleshoot issues reported via email and live chat, ensuring timely updates and resolutions for customers Collaborate with product and engineering teams to relay customer feedback and identify opportunities for product improvements Required qualifications Minimum of 3 years of experience in a client or product support role Strong understanding of AI, technology, and software applications Proven ability to work collaboratively in a team-oriented environment Experience in creating and updating support documentation and knowledge base articles Ability to manage a stable home working environment with the capacity for dual-screen configuration
Customer Support Associate in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.