Customer Support Associate - No Remote

About the Role

Our client is seeking a diligent Customer Support Associate to join their team based in East London, Eastern Cape, ZA . This is an on-site, full-time role where you will be dedicated to providing outstanding support to our client's customers. You will handle inquiries, resolve issues, and ensure a positive customer experience, playing a vital role in customer retention and satisfaction. The ideal candidate is proactive, possesses excellent communication skills, and is committed to delivering top-notch service in a busy office environment. Join a company that values its employees and offers opportunities for professional growth. We are looking for someone who is passionate about customer service and eager to make a difference.

Key Responsibilities

• Address customer inquiries via phone, email, and potentially walk-ins.
• Provide accurate and timely information about products and services.
• Assist customers with troubleshooting common issues and processing requests.
• Maintain detailed records of customer interactions and resolutions in the CRM.
• Escalate unresolved issues to the appropriate team members or supervisors.
• Contribute to maintaining high customer satisfaction scores.
• Collaborate with team members to ensure efficient service delivery.
• Stay updated on product knowledge and company policies.
• Handle customer feedback and suggest improvements.

Requirements

• Previous experience in a customer support role is required.
• Excellent verbal and written communication skills.
• Strong listening skills and a customer-first attitude.
• Proficiency in computer operations and common software.
• Ability to multitask and manage workload effectively in a fast-paced setting.
• Must be able to work full-time at our office in East London, Eastern Cape, ZA .
• A helpful, patient, and professional demeanor.
• High school diploma or equivalent; additional education or training is a plus.
• Team player with a positive attitude.

Benefits

• Competitive salary.
• Comprehensive health benefits package.
• Paid time off and holidays.
• Opportunities for skills development and training.
• Supportive team environment.
• Potential for career advancement within the company.
• Regular performance incentives.