- We are looking for a Customer Support Associate to provide high-quality support for a complex software platform.
- The ideal candidate delivers a warm, human support experience rather than scripted interactions.
- Work from home with a schedule of Monday to Friday, 9:00PM to 6:00AM Manila time.
- US holidays are observed according to the client holiday calendar.
Responsibilities:
- Handle inbound customer support concerns through phone and email in a timely manner.
- Assist with login issues, account concerns, and guide users with varying technical levels.
- Document cases clearly and escalate complex issues when needed.
Qualifications:
- At least 1-3 years of experience in customer service, technical support, or help desk.
- Excellent English communication skills and a customer-first approach.
A-BLK
We provide a complex software platform used in residential communities. Our customer support team values warm, human support, patience, and continuous learning.
#J-18808-LjbffrCustomer Support Associate (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.