- Call labs and partners to sort out turnaround times, results status, and redraws
- Run the Tier 1 call-request queue, prioritize by urgency, and hit response-time targets
- Document every outcome so teammates can act without follow-up
Who you are:
- 4+ years in customer support, call center, or BPO supporting US-based clients
- Clear, confident, and professional on the phone in English
- Process-driven and exact, handling sensitive patient information with care
How we'll measure success:
- Call requests completed within response-time targets
- Accuracy and completeness of documented outcomes
- Teammates can act on your notes without needing to follow up
Junction
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. We're a remote-first team of about 60, backed by top investors, working to make healthcare personalized, proactive, and affordable.
#J-18808-LjbffrCustomer Support Associate (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.