Customer Support & Invoicing

Overview:

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external

customers as well as corporate and field office employees. The BOA is proficient in the management and collection of

customer accounts receivable. Qualities include: Building customer relationships, conflict resolution, professionalism, detail

oriented, proficient follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an

open environment, and the ability to adapt to changes in the workplace.

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Essential Functions:

• Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues
• Making routine welcome and maintenance calls to clients
• Manage total accounts receivable with an Aging in excess of $3.5 M
• Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
• Responsible for gathering the necessary data to assist Management with account specific decisions
• Auditing xhqgsiq account specific reports to ensure accurate billing and client specific information

Skills & Ability

• Proficient in Microsoft Office (Excel and Word an must)
• Strong organizational and analytical abilities
• Strong communication skills and work ethic
• Goal driven with problem solving skills
• Ability to work independently and as an team player