Customer Support & Experience Representative – Indiana Shockwaves | Remote (US)
Indiana Shockwaves, a respected fastpitch softball organization, is seeking a Customer Support & Experience Representative to provide frontline support for families, coaches, and community partners. This full-time, remote role offers $23–$27/hour plus benefits including health insurance, dental, vision, 401(k), paid time off, and flexible scheduling.
The successful candidate will be the voice of the organization, strengthening relationships by assisting with registrations, schedules, account updates, and community communications.
- Job Title: Customer Support & Experience Representative
- Location: Remote (US-based)
- Pay: $23–$27/hour
- Job Type: Full-Time
Key Responsibilities
- Respond to inquiries from families, coaches, and prospects via email, phone, and text
- Assist with registrations, schedule questions, account updates, and system navigation
- Track communications and document follow-ups in internal tools
- Serve as the first point of contact for community members
- Coordinate with directors and coaches to ensure smooth operations
- Identify patterns in questions and suggest improvements to streamline support
Candidate Requirements
- Clear and kind communication skills
- Solution-oriented mindset
- Strong organizational skills in fast-paced environments
- Ability to follow systems and ensure thorough follow-through
- Passion for supporting others in a mission-driven environment
Preferred:
- Experience in customer support, teamwork, or sports administration
- Competitive hourly pay ($23–$27/hour)
- Health, dental, and vision insurance
- 401(k) plan
- Paid time off
- Work-from-home flexibility
About Indiana Shockwaves
Indiana Shockwaves is more than a softball organization—it helps athletes become competitors, teammates, and confident leaders. Through training, events, showcases, and development programs, the organization fosters teamwork, growth, and community connection. The support team embodies values of integrity, communication, and service with heart.
Application Process
How to Apply:
- Submit your application via Indiana Shockwaves’ recruitment channels.
- Highlight your customer support and community engagement experience.
- Shortlisted candidates will be contacted for interview.