IT Support SpecialistHansen Talent Group is hiring an IT Support Specialist to support a large organization in Columbia, SC. This role is hybrid, onsite 3 days/week.This role provides technical and operational support for complex business applications and systems, ensuring a high level of customer satisfaction. You'll work across multiple platforms and teams to troubleshoot issues, support system implementations, and deliver timely, effective solutions in a fast-paced environment.What You'll DoRespond to and resolve customer inquiries across multiple channels related to systems, applications, and servicesTroubleshoot complex technical and operational issues and provide timely resolutionsLearn and support business applications, including how they integrate with other systemsTrain on new applications and support upcoming system implementationsAnalyze issues, identify root causes, and recommend effective solutionsMaintain high levels of customer satisfaction and service qualityUse multiple tools and systems to research and resolve user issuesCollaborate with teammates, technical staff, and leadership to support operations and deploymentsManage multiple priorities and requests while maintaining accuracy and responsivenessEnsure all customer issues are fully resolved and properly documentedWhat You'll Need• Associate degree or equivalent experience• Experience in a customer support or call center environment• Experience supporting PC/software applications, client-server, or mainframe systems• Strong troubleshooting and problem-solving skills• Excellent communication skills with both technical and non-technical stakeholders• Strong organizational skills and ability to prioritize in a fast-paced environment• Customer-first mindset with a focus on service quality and continuous improvement #IND1