As a part-time Fan Support Agent, the candidate will serve as the first point of contact for fans, addressing inquiries related to tickets and event experiences primarily through the Intercom platform, while working a Tuesday-Saturday schedule. Key responsibilities Respond promptly and empathetically to fan inquiries via chat and email, troubleshooting common issues Manage and monitor assigned Intercom queues, ensuring timely responses and accurate tagging of conversations Collaborate with internal teams to flag recurring issues and improve the overall fan experience Required qualifications 0-1 years of experience in customer service or a related fan-facing role Excellent written communication skills with strong attention to detail Calm and empathetic approach to problem-solving in high-pressure situations Comfortable learning and working with new software tools and platforms Ability to work a Tuesday-Saturday schedule