Providing first-line assistance to customers, the full-time Customer Support Agent will resolve inquiries and technical issues related to hardware and software while working in a hybrid environment. Key responsibilities Answer inbound calls, emails, and online tickets to provide accurate responses to customer questions and concerns Guide customers through troubleshooting, product usage, and website navigation while documenting all interactions in a CRM/ticketing system Diagnose and resolve issues across Windows operating systems and common browsers, ensuring customer satisfaction and follow-up Required qualifications High School Diploma/GED required; some college coursework in Computer Science or related field preferred 0-2 years of experience in a call center, customer service, or technical support role Basic knowledge of desktop tools (Microsoft Outlook, Excel, Word, PowerPoint) and familiarity with Windows OS Comfort with CRM/ticketing systems and call center software; accurate data entry and case management skills Adaptability and reliability; ability to work flexible hours based on business needs
Customer Support Agent in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and hybrid.