Customer Support Agent - (Remote)

Customer Support Agent – Remote

Easily available to support the service delivery team. Builds strong collaborative relationships with customers, ensuring satisfaction and identifying service opportunities. Encourages continuous improvement of business processes. Handles confidential employee and patient information in compliance with regulations.

Location & Eligibility

Remote – eligible to work from home. Must reside in Arizona, Arkansas, Idaho, Tennessee, or Utah.

Pay

$16.50 – $18.00 per hour, based on experience.

Responsibilities

• Provide customer support to the service delivery teams.
• Maintain strong relationships with customers to drive satisfaction and identify additional services.
• Adhere to all privacy and safety regulations related to employee and patient information.
• Support continuous improvement initiatives within business processes.
• Operate office equipment such as multi-line phones, printers, faxes, copiers, and scanners.
• Resolve standard problems by selecting appropriate solutions from established options.
• Collaborate with peers and healthcare providers to achieve departmental and corporate objectives.

Qualifications

• High School diploma or equivalent; equivalent experience accepted.
• At least one year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle, or Customer Billing.
• At least one year of experience using Microsoft Office, electronic mail, information systems, or database programs.
• Knowledge of processes in one or more of the functions listed above (required for first round).
• Strong written and verbal communication skills, able to explain sensitive information to diverse audiences.
• Time‑management and organizational skills, ability to prioritize assignments and meet deadlines within SOP and scientific methods.
• Ability to handle confidential information and work independently or as part of a team in a dynamic environment.
• Proficiency in using multi-line telephones, printers, faxes, copiers, and scanners.

Schedule

Part‑time, varied schedule. Shift hours and days of week variable. Weekend shifts required every weekend.

Benefits

No union, regular employee status, non‑exempt. (Limited benefit details provided.)