What You\'ll Do:
- Handle multichannel inquiries and own escalated cases through resolution.
- Support high-value players, monitor SLA risks, and complete operational tasks.
- Mentor teammates and share ideas to improve customer experience.
What We\'re Looking For:
- Proven customer support experience with strong written communication.
- Hands-on Zendesk and ticket management skills.
- Adaptability, organization, and interest in team leadership.
Partner Company
The company operates in the social gaming and iGaming space, delivering player support in a fast-paced international environment. Its culture is collaborative and high-performing, emphasizing ownership, transparency, initiative, and continuous improvement.
#J-18808-LjbffrCustomer Support Agent (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $42,000–$55,245
For context, most customer service representatives earn between $42,000–$55,245 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.