- Resolve user inquiries and issues efficiently.
- Communicate with users in writing and verbally, ensuring a positive experience.
- Escalate issues to relevant teams to drive product improvements.
What Makes You a Perfect Fit?
- Upper-Intermediate/Advanced English (B2+) in both spoken and written form.
- Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM.
- Strong communication, stress resilience, and a customer-oriented mindset.
What We Offer:
- Fully remote work format from anywhere in Ukraine or worldwide.
- 18 days of paid vacation, unlimited sick leave, and medical insurance.
- Flexible shifts, guaranteed breaks, and bonuses for achieving goals and KPIs.
Chapters
Chapters is a multi-product tech company that spots big consumer problems and builds products that become part of everyday life for millions. The company fosters a culture of curiosity, trust, and ownership, with offices in Kyiv, Lviv, and Warsaw.
#J-18808-LjbffrCustomer Support Agent (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.