Customer Success Working Student

Supporting the Customer Success team, the part-time Working Student Customer Success will manage platform configurations, assist with reporting and customer requests, and maintain the Help Center content in a remote environment. Key responsibilities Handle smaller platform configurations and adjustments for customers Support reporting efforts by investigating customer requests and documenting findings Maintain and update templates and content in the customer-facing Help Center Required qualifications Enrolled student in business, (business) informatics, communications, or a related field Proficient in German and English Basic technical understanding of SaaS platforms Structured approach to documentation and content maintenance Familiarity with HTML and CSS is a plus