Customer Success Technical Coordinator - Bilingual (FR/EN) (Fully Remote)

• Provide first-line technical support for Instar and other Numeris products.
• Troubleshoot documented errors, Windows file paths, permissions, and software installation.
• Escalate complex issues and maintain clear ticket documentation.

Reporting & Insights Support:

• Assist the Insights Analyst with recurring reports, dashboards, and analytical deliverables.
• Prepare and update reports using documented processes, perform quality assurance checks.
• Maintain reporting schedules and provide coverage when the analyst is unavailable.

Customer Success Operations:

• Coordinate client onboarding and offboarding, user setup, and access administration.
• Monitor incoming support requests, triage and route to appropriate team members.
• Provide backup coverage for client inquiries and assist with basic product training.

Numeris

Numeris is Canada's most trusted provider of broadcast measurement and consumer behavior data, offering audience intelligence to broadcasters and advertisers for over 75 years. They foster a collaborative, curious culture with a focus on continuous learning, career growth, and community support.