Lead, mentor, and develop a diverse team of Customer Success Professionals, providing coaching and performance feedback. Support CSMs by understanding their strengths, goals, and accounts, and share experience in executing renewals, expansions, and upsells. Analyze customer data and health trends to proactively mitigate churn and identify growth opportunities. We'd Like You To Have: 5+ years of experience in Customer Success and 2+ years managing a team of customer success professionals. Sharp analytical skills and a deep understanding of customer success best practices in the technology industry. Proficiency in customer success platforms and CRM systems, with experience in Gainsight, Planhat, or Hubspot a plus. What We Offer: Health insurance with up to 100% premium coverage for employees, plus dental, vision, 401(k) matching, and generous PTO. A remote-first, global and distributed environment with office locations in the US and LATAM. Professional development allowance, lifestyle spending account, and recognition as a BuiltIn 2025 Best Place to Work. This Role Is Not For You If: You are not analytical in problem-solving and cannot interpret data to create active solutions. You cannot delegate, lead, motivate a team, or hold them accountable. You require a step-by-step guidebook to drive your decision-making process. Propelus simplifies workforce compliance management across healthcare, connecting professionals, employers, and regulators through innovative technology. The company is a remote-first, global team and a trusted leader for over 20 years, focused on bringing more good into healthcare. #J-18808-Ljbffr
Customer Success Team Manager (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.