Seeking a highly motivated and strategic Customer Success Team Lead for a full-time remote position, responsible for overseeing the Enterprise Segment Client Success Partner team, driving retention, operational excellence, and team performance across key dental practice partners. Key responsibilities Lead, coach, and develop a team of Client Success Partners while setting performance expectations and monitoring KPIs Oversee the health and performance of child accounts, supporting escalated customer interactions and aligning account strategies with Enterprise Account Managers Establish best practices for managing customer health, ensuring timely resolution of escalations, and driving process improvements for efficiency Required qualifications Bachelor's degree in Business Administration, Marketing, or a related field 3-5+ years of experience in customer success, account management, or a client-facing role, with at least 1-2 years in a leadership capacity Proven ability to lead and develop high-performing teams Comfortable using tools such as Salesforce for data-driven decision-making Strong organizational skills with the ability to manage competing priorities