Customer Success - Strategic - EMEA (Fully Remote)

• Strategic customer-facing role focused on building long-term partnerships with enterprise and strategic clients across EMEA.
• Manage a portfolio of 20-30 high-value accounts, aligning customer objectives with product capabilities and business strategy.

Key Responsibilities:

• Own commercial outcomes including renewals, expansions, retention, and customer growth.
• Analyze customer usage and engagement to identify opportunities for deeper adoption and integration.
• Build trusted relationships with senior stakeholders and act as a strategic partner.

Requirements:

• 7-10 years of experience in Customer Success, Account Management, or Strategic Partnerships in a SaaS environment.
• Proven experience delivering measurable value with technical or mission-critical products.
• Fluency in English and German essential.
• Opportunity to work on innovative AI products with high autonomy.
• Annual discretionary professional development and learning stipend.
• Fully remote working setup across Europe.

Unknown

This is an AI-first company providing innovative products that shape how businesses interact with technology. It operates as a fast-paced, high-autonomy environment with a global team and minimal bureaucracy.