Customer Success Specialist

• Caribou helps drivers reduce auto loan payments through technology and partnerships.
• We are a team backed by leading investors and driven by core values of velocity and teamwork.

About the Role:

• Manage inbound customer calls and email queues with professionalism and accuracy.
• Handle complaints, escalate issues, and maintain detailed records in internal systems.
• Assist with Pending Lender Approvals by reviewing documents and coordinating with lenders.

About You:

• You are proactive, organized, and articulate in high-volume communication.
• You bring a problem-solving mindset and strong accountability to every interaction.
• Enjoy competitive hourly pay, equity options, and performance incentives.
• Benefit from flexible PTO, parental leave, and comprehensive health coverage.
• Access professional development funds and optional perks like legal and pet insurance.

Caribou

Caribou is a financial technology company that helps people refinance auto loans and save money on their monthly car payments. The company is led by industry veterans, backed by prominent investors, and values a culture of velocity, ownership, and teamwork.