Customer Success Specialist - | Remote (US)

Customer Success Specialist – Remote (US)

Clicki Referrals is seeking a Customer Success & Integrations Specialist to help small businesses launch and scale referral programs. This full-time, remote role offers $40,000–$57,308/year plus benefits, and requires experience in SaaS support, onboarding, or customer success.

The successful candidate will guide customers through onboarding, troubleshoot integrations, and ensure they achieve measurable growth using Clicki’s referral-driven platform.

Key Job Details

• Job Title: Customer Success Specialist
• Employer: Clicki Referrals
• Location: Remote (US-based)
• Pay: $40,000–$57,308/year
• Job Type: Full-Time
• Contract Type: Permanent

About Clicki

Clicki helps small businesses grow by turning customers, employees, and partners into referral engines. The platform automates referral programs, tracks referrals in real time, and handles instant payouts via Venmo, PayPal, ACH, and more. Hundreds of brands already rely on Clicki, and the company is rapidly expanding.

Key Responsibilities

• Guide new customers through onboarding and launch referral campaigns
• Provide first-line technical support for campaign setup, referral tracking, cashout workflows, and promoter sign-ups
• Troubleshoot integrations with CRMs and automation tools (Zapier, HubSpot, ServiceTitan, FieldRoutes, etc.)
• Build strong customer relationships and act as a trusted partner
• Identify opportunities for customer growth (new campaigns, expanded programs, feature adoption)
• Collaborate with product and engineering teams to elevate bugs and share feedback
• Document common questions and solutions to improve the knowledge base

Candidate Requirements

Essential:

• Experience in SaaS support, onboarding, or customer success
• Strong troubleshooting and problem-solving skills
• Comfort with technical systems, APIs, and integrations
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Curiosity and willingness to learn new technologies quickly

Preferred:

• Experience with CRM systems
• Familiarity with automation tools (Zapier)
• Knowledge of webhooks or API-based integrations
• Experience with home service industry software

Benefits

• Competitive salary ($40,000–$57,308/year)
• 401(k) retirement plan
• Health, dental, and vision insurance
• Paid time off
• Remote work flexibility
• Direct collaboration with founders, product, and engineering teams
• Opportunity to grow with a fast-scaling SaaS company

Application Process

How to Apply:

• Submit your CV via Clicki’s recruitment channels.
• Highlight your SaaS support, customer success, and integration experience.
• Shortlisted candidates will be contacted for interview.

CLICK HERE TO APPLY