Customer Success Specialist (Fully Remote)

• Provide Tier 1 customer support for Airbnb hosts, property managers, and hotel clients.
• Develop strong customer relationships through reliable, empathetic service.

Responsibilities:

• Troubleshoot hardware and software issues while tracking tickets in Salesforce.
• Deploy technical projects and support clients through the onboarding process.
• Collaborate across departments to improve products and client satisfaction.

Qualifications:

• At least 2 years of technical or support-related experience.
• Bachelor's degree in Business, IT, or related field with strong English proficiency.
• Knowledge of IoT and CRM tools like Salesforce; Jira and Fullstory are a plus.

A-OPT

A-OPT provides technology solutions for the short-term rental and hospitality industry, partnering with Airbnb hosts, property managers, and hotel leaders. The company values strong customer relationships and offers a customer-first culture with remote work flexibility.