ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on helping our clients complete System Administration of their Oracle HCM or ERP Cloud applications.
- Perform the documented procedures necessary for effective and efficient operations for our customers Oracle footprint
- Provide Upgrade Support, Advanced System Monitoring, and Daily Operational Assistance
- Complete light triage and ticket tracking for our customers as necessary
- Ensure all system administration tasks for the customer are handled within active shift
- Navigate required systems to log appropriate My Oracle Support service requests
- Execute Test Strategy and analyst test results
- Maintain documentation of test results
- Respond quickly to customer requests for escalations
- React to system or process issues by contacting responsible technical contacts or reporting problem to Service Delivery Manager
- Apply and maintain quality standards of Customer Success Product Offering
Skills & Requirements
- Excellent interpersonal, communication and presentation skills
- Self-motivated and able to plan work effort and manage priorities
- Ability to effectively work in a remote model with clients and peers
- Associate degree in Computer Science, Business or equivalent
- Can be based anywhere in the US
- Minimal travel may be required as per need basis