Leading the Customer Success strategy for the CDMX region, the full-time remote Customer Success Regional Manager will drive customer retention, revenue growth, and team development while ensuring alignment with global initiatives and local market dynamics. Key responsibilities Execute the regional Customer Success strategy and translate global initiatives into effective local execution Own and manage regional performance metrics, focusing on net revenue retention, churn prevention, and customer expansion opportunities Build executive-level relationships with key customers and support strategic conversations and escalations Required qualifications 5+ years of experience in Customer Success, Account Management, or a related customer-facing function 3+ years of experience managing Customer Success teams or leaders Proven experience managing enterprise and strategic customer relationships Understanding of SaaS metrics, including NRR, GRR, and churn Fluency in English and Spanish; Portuguese is a plus
Customer Success Regional Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.