Supporting schools in the effective implementation of Brightpath products, the full-time remote Customer Success Partner will manage onboarding, provide ongoing training, and build strong relationships with educators while gathering feedback for product development. Key responsibilities Conduct onboarding sessions for new schools, ensuring they understand and feel confident using Brightpath tools Provide tailored ongoing support and training for educators to enhance their use of Brightpath Writing and Brightpath Maths Act as a liaison between schools and the product team, relaying insights and feedback to inform product improvements Required qualifications Recent classroom teaching experience in an Australian school or experience in a school leadership role (e.g., literacy coordinator, deputy principal) Hands-on familiarity with Brightpath Writing, either through personal use or training Experience in training or mentoring other educators through professional learning or workshops Comfort with school management systems and cloud-based tools (e.g., Google Workspace, Microsoft 365) Knowledge of literacy assessment and pedagogy is desirable