Driving executive intelligence and operational support, the full-time Customer Success Operations Principal will synthesize customer health data, manage retention economics, and facilitate cross-functional initiatives in a remote role based in the Charlotte, NC metro area. Key Responsibilities Synthesize customer health, delivery health, cost-to-serve, and NDR data to support the CCO's decision-making Own the customer health and risk model, including NRR, GRR, and cost-to-serve economics Support the CCO with OKR reporting and ensure operational cadence across the leadership team Required Qualifications 8+ years of experience in Strategy, Business Operations, Revenue Operations, or Customer Success Operations within a high-growth B2B SaaS or enterprise software company Management consulting experience with a top-tier consulting firm Demonstrated ability to build and own an operating cadence across multi-functional leadership teams Experience with health/risk models and retention economics, including NRR and GRR MBA from a top program strongly preferred
Customer Success Operations Principal in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.