Working remotely in a full-time capacity, the Customer Success Operations Analyst will design and maintain reporting infrastructure, build renewal risk frameworks, and analyze customer health metrics to drive strategic decisions that enhance customer retention and growth. Key responsibilities Design and maintain dashboards and reports for clear visibility into customer health and performance Build and manage frameworks for renewal risk reporting to identify at-risk customers Analyze implementation data and correlate outcomes with health scores to inform customer success strategies Required qualifications 3+ years of experience in business intelligence, data analytics, or customer experience operations Proficiency in Excel, SQL, and experience with data visualization tools like Tableau or Power BI Hands-on experience with Salesforce for CRM reporting and data management Familiarity with customer success platforms such as Planhat or Gainsight (preferred) Experience with predictive analytics and health scoring or retention risk modeling (preferred)