Customer Success Manager

• Serve as the primary owner for mid-market customer relationships and manage renewals.
• Leverage AI tools to optimize workflows and monitor account health proactively.
• Collaborate cross-functionally to drive customer adoption and resolve issues.

Qualifications:

• 5+ years in customer success, ideally in HR, benefits, or healthcare.
• Experience managing accounts with 1,000-5,000 headcounts and strong commercial acumen.
• Excellent communication and data storytelling skills to influence stakeholders.
• Comprehensive medical, dental, and vision coverage.
• Equity, 401(k) matching, and paid parental leave.
• Monthly tech allowance and well-being perks.

Lyra Health provides evidence-based mental health care for employers and health plans, serving over 20 million people. The company has published over 35 peer-reviewed studies and delivered unmatched outcomes in access and cost efficiency.