Customer Success Manager

What you'll do:

• Analyze customer pain points and opportunities with an analytical mindset combined with a customer-centric lens.
• Build digital CS playbooks, design agent architectures, write prompts, and integrate with external systems.
• Own the deployment, versioning, and rollback plan for every agent, ensuring production-ready systems.

Who you are:

• You have hands-on experience building and maintaining production LLM-based agents or automations.
• You can code rapidly with Python proficiency and have a track record of connecting AI to external systems.
• You have a systems mindset for managing a high-volume book of business with repeatable playbooks.

Why this role:

• This function doesn't exist yet—you'll define the role, standard, and playbook for digital customer success.
• The compensation range is $105,910—$160,200 with total rewards including equity, bonus, and health benefits.

Samsara

Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. It is a recently public company with a culture that emphasizes winning together, celebrating together, and supporting each other, valuing high-impact builders.