Customer Success Manager

• Drives partner value, retention, and expansion of the ConnectWise footprint.
• Partners with cross-functional teams to increase satisfaction and adoption.

Key Responsibilities:

• Establishes operational plans and implements new processes for partner success.
• Owns communication with key partners, resolves escalations, and ensures renewals.
• Contributes to scalable playbooks and process improvements.

Qualifications:

• Bachelor's degree or equivalent with 8+ years of experience; MBA and SaaS preferred.
• Strong knowledge of IT service provider market, business processes, and technical acumen.

ConnectWise

ConnectWise is a global software company whose suite helps over 45,000 partners manage their businesses, sell efficiently, and automate service delivery. With over 3,000 colleagues worldwide, it fosters an inclusive culture that values diverse perspectives and unique contributions.