Driving customer retention and success, the full-time remote Customer Success Manager with Clearance will manage onboarding, adoption, and renewals for a portfolio of federal and regulated industry clients while collaborating with cross-functional teams to ensure long-term partnerships. Key responsibilities Own onboarding and adoption, creating success plans with clear milestones for each customer Monitor health scores and usage to identify renewal risks and lead renewals with Account Executives Build multi-threaded relationships and run quarterly business reviews to demonstrate ROI Required qualifications 5+ years in Customer Success, Account Management, or a similar post-sale role in B2B SaaS Proven track record of exceeding retention, renewal, and expansion targets Experience managing the full customer lifecycle for enterprise or mid-market accounts Required active Secret/TS clearance Proficiency with Salesforce and a Customer Success platform (e.g., Planhat, Gainsight, ChurnZero, or Totango)
Customer Success Manager with Clearance in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.