Building and maintaining strong client relationships, the full-time Customer Success Manager (WI or IL) will ensure successful adoption of services, drive customer satisfaction and retention, and lead business reviews, all while working remotely. Key responsibilities Serve as the primary point of contact and trusted advisor for assigned clients, fostering long-term, strategic relationships Lead Business Reviews to showcase value, align on goals, and identify opportunities for growth Drive client renewals by proactively managing the customer lifecycle and mitigating risk of churn Required qualifications 3+ years of experience in customer success, account management, or a related role within a healthcare, SaaS, or service-based industry Prior experience working with or for a Worker's Compensation carrier, Third Party Administrator (TPA), or in a Public Sector HR role Proven experience managing portfolio accounts, including implementations and long-term relationship management Strong project management skills with the ability to balance multiple priorities and stakeholders Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, or similar)
Customer Success Manager (WI or IL) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.