Managing a portfolio of high-value customers, the full-time remote Customer Success Manager - State Licensed will ensure clients achieve significant returns on their investment by providing strategic guidance, addressing technical and business concerns, and fostering trusted relationships with stakeholders. Key responsibilities Own the end-to-end Signature Success experience for a portfolio of high-value customers, coordinating deliverables and tracking health metrics Build and maintain trusted relationships with business and technical stakeholders, aligning Salesforce capabilities with customer priorities Proactively identify adoption gaps and deliver tailored recommendations to enhance feature utilization and platform performance Required qualifications 3+ years of experience in Customer Success, SaaS platform management, or a related field Hands-on experience with Salesforce Service Cloud and its features Ability to translate complex technical concepts into clear business terms Experience working with customers in regulated or complex industries such as K-12 or higher education Legal authorization to work in the U.S. is required; company visa sponsorship is not available