Customer Success Manager - SMB (Fully Remote)

You'll own a book of ~50–70 SMB accounts, guiding customers through onboarding and driving adoption, engagement, and retention. This is a full-cycle role: you run kickoff calls, handle day-to-day support, and build long-term relationships. You'll work in a scaled success motion: ~80% async communication with targeted calls for high-impact moments. What You’ll Own: Account ownership from kickoff through renewal, being the primary point of contact via Slack and ticketing. Drive customer health, adoption, and retention, identifying upsell and expansion opportunities. Facilitate renewals and maintain detailed account notes and health tracking. Who We’re Looking For: 3+ years in Customer Success, Account Management, or Technical Support in SaaS or cloud. Strong organizational skills to manage 50–70 accounts simultaneously. Comfortable in a Slack-heavy, async-first, fast-paced startup environment with a customer-first mindset. Why Join Us: Own the full customer lifecycle with competitive comp and meaningful equity. Work with a strong team from Google, Meta, Salesforce, and high-growth startups. Well-funded by leading VCs with a flat org structure and plenty of runway. Suger helps revenue teams sell more effectively by simplifying cloud marketplace workflows. They have a flat, fast-moving culture with ~70 employees across SF and Vancouver, backed by leading VCs. #J-18808-Ljbffr